Frequently asked questions

First, check your payment service or app store to confirm that your payment to BagelChat is complete. Cream won’t be added until the payment is complete.

If you used an electronic wallet such as Kakao Pay Money, you may have only topped up your wallet without completing the payment to BagelChat. Check both your wallet balance and payment history.

If the payment is complete, make sure you’re signed in to the BagelChat account you used for the purchase, then refresh the page.

If your Cream is still missing, contact our support team before paying again.

In the contact form, include the payment date, amount, platform (web or app) and your request. We’ll review the purchase and guide you.

Eligibility and the process may depend on Cream usage, the purchase platform and the terms for your country of residence. See the Terms of Service below for current conditions. You can attach receipts to your email reply.

The Apple App Store may combine payments made over 2–3 days into a single charge and issue a receipt for the combined amount. In these cases, the charge and receipt may be processed later than the payment itself.

When earlier payments are included, the charge on your card may differ from your latest payment amount. Check your previous payments in the App Store first.

If the amount still doesn’t match your payment history or you think the charge is incorrect, please contact our support team.

Payment methods vary by country and whether you use the website or mobile app.

Mobile apps use Google Play or App Store in-app purchases. On the web, available methods appear when you check out in the Cream store. Choose from the methods currently shown on the payment screen.

Cream is used for features such as sending messages, regenerating replies and unlocking image assets. The amount varies by feature and story mode.

Check the amount shown before using a feature. You can review usage in My Cream. Costs may change, so refer to the current in-service information.

If you have multiple top-ups or bonus Cream, a single use may draw from more than one balance. Cream with the nearest expiry is used first.

For example, a feature costing 90 Cream could appear as separate entries of 30 and 60. Compare the total with the cost of the feature you used.

Events follow separate participation rules. Repeated participation through multiple accounts or unusual traffic may lead to temporary event restrictions.

An event-only restriction is separate from general account access. If you also can’t use stories, chat or payments, contact us with details.

Check that you’re using the same social sign-in method and account you used when joining. A different sign-in method may open a different account, even if the email is the same.

If the issue continues, contact us with your username, if known, and the sign-in method you used. Never send your password.

You currently can’t change the social account linked when you signed up.

You can create a new account with a different social account, but it will be a separate account. To continue using your existing account, use your original sign-in method.

AI chat can’t always remember every detail of a conversation accurately. In longer conversations, some context may be lost or seem inconsistent.

We’re working to make conversations more natural and consistent. If a problem keeps happening, let us know when it occurs.

A reply may occasionally include unwanted phrases, another language or text that looks like code.

Regenerating the last reply may produce a more natural response. Check the Cream cost shown before regenerating. If it keeps happening, contact us with details.

There’s currently no preview or hint feature for albums you haven’t unlocked.

Assets such as album images become available according to your story’s progress and conversation context. Try exploring different directions in your conversations.

When a story is no longer available because of our operating policies or the creator’s circumstances, its chat is marked “Ended.”

Tap a chat marked “Ended” in your chat list to view your previous conversation and images as they were.

In an ended chat, you can’t continue the story, such as by sending messages or getting reply suggestions.

BagelChat conversations are stored in encrypted form.

For details about the information processed, purposes and retention periods, see the Privacy Policy. Use the link below and select the policy for your country of residence.

See the Privacy Policy for current information on data processing and your rights. The applicable policy may depend on your country of residence.

For questions about conversations, data handling or exercising your rights, send us a message through the contact form. You don’t need to include unnecessary sensitive information.

Choose a story you like in BagelChat and start a conversation. Build your own story through your exchanges with the characters.

If you need Cream, visit the Cream store. The amount needed depends on the feature and mode, so check the information shown in the app.

Open BagelChat in your phone’s browser and add it to your home screen for quicker access.

On iPhone, choose “Add to Home Screen” from Safari’s Share menu. On Android, look for Install or Add to Home screen in Chrome’s menu. Menu names may vary by device and browser version.