Explore by topic
A little guidance for every part of your journey.
Getting started
Make yourself at home
2 articlesAccount & login
A little help with your account
2 articlesStories & conversations
Keep your story going
3 articlesUsing Cream
Your Cream, explained
3 articlesPayments & refunds
Top-ups, payments and refunds
4 articlesPrivacy & safety
Feel safe in your own story
2 articlesFrequently asked questions
You might be wondering, too.
QI paid, but my Cream hasn’t arrived
First, check your payment service or app store to confirm that your payment to BagelChat is complete. Cream won’t be added until the payment is complete.
Read the full articleQWhen and how is Cream used?
Cream is used for features such as sending messages, regenerating replies and unlocking image assets. The amount varies by feature and story mode.
Read the full articleQHow do I request a cancellation or refund?
Choose “Payments & refunds” in the contact form and include the payment date, amount, platform (web or app) and your request. We’ll review the purchase and guide you.
Read the full articleQThe amount charged doesn’t match my payment amount (Apple App Store)
The Apple App Store may combine payments made over 2–3 days into a single charge and issue a receipt for the combined amount. In these cases, the charge and receipt may be processed later than the payment itself.
Read the full articleQWhy doesn’t the AI remember earlier conversations?
AI chat can’t always remember every detail of a conversation accurately. In longer conversations, some context may be lost or seem inconsistent.
Read the full articleQWhy can’t I find my existing account?
Check that you’re using the same social sign-in method and account you used when joining. A different sign-in method may open a different account, even if the email is the same.
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